Unheard Voices: Experiences of Using Health and Care Services by Those Who Are D/deaf and Hard of Hearing,” explores the challenges faced by Bolton’s D/deaf and hard of hearing community when accessing healthcare.
Despite improvements since the introduction of the Accessible Information Standard, barriers remain, including issues with interpreter availability, inconsistent communication methods, and a lack of accessible systems across healthcare providers.
The report highlights the need for clearer processes, better staff awareness, and consistent use of technology to ensure equitable access to health and care services.
Recommendations focus on simplifying interpreter bookings, improving communication tools, and ensuring compliance with accessibility standards across health and care services.
Download the Report here: