This report, produced by Healthwatch Bolton, presents the findings of a survey conducted to understand patient experiences in accessing GP services.
Collected between August and September 2021, the survey highlights ongoing concerns regarding long wait times, difficulties with telephone appointments, and challenges in using digital platforms.
The report provides insights into how these barriers impact patient satisfaction and access to care, particularly for those without internet access or digital literacy.
Recommendations are offered for improving GP access and enhancing patient experiences, with a focus on better communication and appointment booking systems.
Download the Report here: