This report summarises local people’s experiences of the NHS 111 services following on from engagement with local people late last year. A total of 257 people engaged in this project and shared their experiences and understanding of the NHS 111 Service.
Following a discussion and challenge to NHS Oldham Integrated Care Partnership (NHS Oldham ICP) about the impact of the closure of Oldham’s Walk-in Centre, Healthwatch became aware that additional investment has been made to the NHS 111 service. Healthwatch Oldham was therefore keen to understand people’s experiences of the NHS 111 services and promote the NHS 111 service locally to help people access the health services they require at the time they need it. NHS Oldham ICP were also keen to raise awareness of the NHS 111 service and was in the process of planning a winter publicity campaign.
There was interest in gathering further insight into the usage and experiences of the NHS 111 service. It was agreed there would be a joint piece of work to learn from local people’s experiences of the NHS 111 Service so that Healthwatch can promote the service further and widen its reach. During this engagement, the services of Healthwatch Oldham and NHS Oldham ICP were also promoted, and as a result, there were signposting opportunities for local people.
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