Healthwatch Rochdale have carried out our second Enter and View visit of 2023 at Rochdale Infirmary with this visit focusing on The Urgent Treatment Centre.
This is the second Enter and View visit they have carried out since the Covid 19 pandemic with both visits taking place at Rochdale Infirmary.
They found that The Urgent Treatment Centre provides a valuable resource to the local community with many areas of the service working well for patients.
This enter and view visit is part of an ongoing planned series of visits to discover what individuals and their families think about the health and social services that are provided and share examples of good working practice by:
- Observing and identifying best practice in the provision of care for individuals requiring social care or nursing care
- Observing individuals and relatives engaging with the staff and their surroundings
- Capturing the experiences of individuals and relatives
- Write up a report which includes recommendations whilst also
highlighting good practice. - Share findings and reports with providers, regulators, local authority,
NHS commissioners and quality assurers, the public, Healthwatch
England and other relevant partners.
Download the Report here: